Sasmorin Chalet Sas Morin
 Sasmorin Chalet Sas Morin
 Sasmorin Chalet Sas Morin
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FAQ’s for your stay in the 4-star B&B at Sas Morin

Please see below our answers to the most frequently asked questions from our guests when booking a holiday at our hotel in Trentino.

Reservation and cancellation▸

1.) How do I make a reservation?
You can book your holiday online on our website, by email or by phone. Take advantage of the best guaranteed price.

2.) Which payment methods do you accept?
We accept payments by VISA, MASTERCARD and MAESTRO credit/debit cards.

3.) Are there any cancellation penalties?
In the event of the reservation being cancelled or postponed, the following cancellation penalties apply:
• Up to 15 days prior to arrival date, cancellation is free.
• From 14 to 3 days before the arrival date, the confirmation deposit will be retained.
• In the event of cancellation 3 days before the arrival date, 50% of the agreed total price will be charged.
• Arrival and departure dates are binding. In case of late arrival, early departure or no show, the full amount of the stay will be charged.
• In the event of non-communication of late arrival, the room reservation will be cancelled without notice.
• Booking cancellations will only be accepted in writing.

BeSafe rate▸

1.) What is BeSafe rate?
The BeSafe Rate is a prepaid rate with Insurance included.
The rate that protects you and your loved ones from unforeseen events by guaranteeing a refund of up to 100% in case of cancellation and assistance during your stay for the covers provided in the Insurance Policy. Coverages included are valid from booking to check-out.

CANCELLATION GUARANTEE: refund of up to 100% of the amount prepaid, valid for unforeseen events such as illness (COVID-19 included), hospitalization, injury, cancelled employee holidays.
ASSISTANCE DURING YOUR STAY: from arrival to departure you can benefit from healthcare, luggage coverage, theft cover and roadside assistance. Book now to receive at check-in a map of the city, included in the rate! Insurance coverage policy.

Arrival and departure▸

1.) What are the check-in and check-out times?
Check-in is from 3pm onwards and check-out by 10am.

2.) Where can I park my car?
We have a large outdoor parking area and a small garage for those travelling by motorbike.

3.) Is there a baggage service?
Yes, we’ll be happy to help with your luggage on arrival.

Rooms and apartments▸

1.) Do the bedrooms and apartments have a balcony with a view?
All the bedrooms and apartments have a balcony with a panoramic view of the Dolomites. Only some Comfort category rooms don’t have a balcony.

2.) Do the bedrooms and apartments have carpets or parquet floors?
Mostly parquet.

3.) Are there connecting rooms available?
Yes, 2 standard bedrooms have an inter-connecting door.

Wellness▸

1.) What are the opening hours and services offered by the wellness centre?
Use of the Finnish sauna, Turkish bath and relaxation area is free between 4pm and 8pm. Use of the PRIVATE SPA (extra charge) is pre-bookable and available before 4pm or after 8pm.

2.) Is it possible to pre-book a massage?
Wellness treatments and massages must be pre-booked (extra charge) and taken in your apartment/room.

3.) Are bathrobes and slippers included?
Yes, they are included.

Other▸

1.) Can I bring my pet?
We accept small and medium-sized pets (up to 25 kg) at a cost of €12 per day (excludes food).

2.) Do you have an agreement with the QC Terme?
Yes, our guests benefit from a reduced rate.

3.) Do you organise guided excursions?
Yes, we have our own private guide.

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Holiday
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Arrival
17
Mag
2022
Departure
24
Mag
2022
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